Should I arrive early?
Yes! If everyone in your party has completed their digital waiver prior to arrival, you should arrive 15 minutes early. If you or anyone in your party has not completed a waiver prior to arrival, please arrive 30 minutes early. If you feel that you are going to be late please give us a call. Tours typically leave on time. There is a good chance that you will miss your tour if you arrive late.
What should I wear?
The weather can vary greatly in the Highlands Plateau so be prepared for varying temperatures. Closed-toe shoes are required, no sandals or flip flops. Tank tops are discouraged as the harnesses may be uncomfortable on your bare skin. We suggest comfortable clothing and shoes suitable for being active and hiking. If rain is in the forecast, be sure to bring a rain jacket.
Do you zip in the rain?
Yes! We zip rain, shine, or snow! Only in extreme cases such as lightning, high winds, or limited visibility, will we close the park. If you feel you will be uncomfortable zipping in inclement weather, please notify us as soon as possible. We will be happy to provide you with a rain-check or no charge.
Can I bring a camera or GoPro?
In an effort to maximize your safety and eliminate distraction from instruction, as well as protect the privacy of other tour participants, we do not allow cameras of any kind on our courses. All tours will be photographed and videotaped by your guide using a GoPro camera and will available for purchase after your tour.
Can I cancel or make changes to my reservation?
Please understand that when you forget about, cancel or change your reservation without giving 24 hours notice, we miss the opportunity to fill that tour, and guests on our waiting list miss the opportunity to experience the tour.
Less than 24-hour notice will result in a charge equal to 50% of the reserved tour amount. Failure to show up for your tour without prior notice will result in being charged 100% of the reserved tour amount.
Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members’ schedules filled.
Please contact us by phone to cancel or inquire about a cancellation.
What if I get scared?
Highlands Aerial Park has an “IF YOU DON’T GO, YOU DON’T OWE!” policy. Our philosophy is simple. We don’t want anyone to feel obligated to do something they choose not to. If you visit the park, gear up and then have second thoughts after attempting the first line there will be no charge.
Can I tip my guides?
Yes! While gratuities are optional, our tour guides income is based off tips and they are always greatly appreciated. We take pride in providing every guest exceptional customer service and an unforgettable experience. We suggest tipping 15%-20% which is the standard in the dining and entertainment industries. Large groups of 8 or more will have an 18% gratuity added at checkout.
What if I have health concerns?
Guests should be in reasonably good health and prepared to participate in an ACTIVE outdoor activity.
You must be able to walk 1/4 mile, have full range of motion in both arms and legs and not have any recent injuries or surgeries in the last 3 months. For other medical conditions that may affect your participation please call our office 828-526-8773.
Are you hiring?
We will be hiring additional guides in late spring/early summer to help meet the demands of the busy summer months. All guides need to be available at least five days a week and prepared to work long hours as needed. College students need to be able to commit to work through Labor Day weekend. Local residents have the potential of being kept on through the fall on an as need basis. Qualities Mandatory for the position: An outgoing personality and a desire to interact with public and share the awe of the natural beauty of our mountain and its features. This position is primarily a customer service/public relations job conducted in the tree rather than a desk. Highlands Aerial Park strives to not only meet but exceed the expectations of our guests in this area. Unfailing responsibility to safety is necessary every second of the tour. While the highest standards of safety in equipment, construction, inspection, and accreditation are maintained and the industry safety experience is excellent, it is an adventure outdoors with all the variables that can occur. There can be no lapse in adherence to every safety precaution. While it is an adventure for the guest, it is not an adventure for the guide. Physical ability with reasonable strength (gravity supplies the power) and good health habits that support the physical ability are important. Doing multiple tours in a day can be tiring and you need to be able to stay on your feet and active for most of the day. Women are strongly encouraged to become guides and a male /female team is actually preferred by many visitors. The minimum age is 18 for those who have the maturity required.
We zip rain, shine, or snow! Only in extreme cases such as lightning, high winds, or limited visibility, will we close the park. If you feel you will be uncomfortable zipping in inclement weather, please notify us as soon as possible. We will be happy to provide you with a raincheck or refund.